If you are receiving an error message regarding geoblocking or wrong region and are outside of Australia, please complete the following steps (If you are located in Australia, please note that this service is only available for streaming outside of Australia):


Video Geoblocked

  • Check your location and IP - what's my IP
  • If you are travelling outside Australia and using international roaming, please contact Customer Care confirming this
  • Enable location services on your device
  • If you are using a VPN, please disable


If you're still experiencing issues, please contact our Customer Care team.