Other Issues

How do I contact Watch AFL? Can I call Customer Support to assist me?
Our Digital Customer Care team can support you effectively and efficiently via our multiple digital channels detailed below. Please note: Watch AFL does not...
Fri, 23 Nov, 2018 at 1:44 PM
Charges from Fox Sports
If you see “Fox Sports Australia Artarmon NSW" in your bank statement, this is a charge for your Watch AFL subscription. You can update any of your...
Wed, 5 Dec, 2018 at 4:13 PM
Why am I having trouble viewing while travelling and using international roaming?
If you're travelling and streaming games from your Australian SIM you may experience the error message "Content not available in your region"...
Fri, 23 Nov, 2018 at 1:48 PM
Buffering or skipping
If you are experiencing buffering or skipping, please check your internet connection. We recommend a minimum of 5mbps. If you are using the website, you ca...
Fri, 23 Nov, 2018 at 2:16 PM
Why are my matches slow to load or constantly buffering?
Our video players utilise adaptive streaming technology - meaning that our content network will deliver to you the best possible resolution based on your co...
Fri, 23 Nov, 2018 at 1:29 PM
Content Asset Not Available or Video Network Error
If you are receiving either of these error messages, please refresh the service by closing the app or tab on your computer and then reopen the app or Watch ...
Fri, 23 Nov, 2018 at 2:12 PM
I am Geo-blocked. Why can’t I Watch?
I am currently outside Australia and Geo-blocked Please ensure location services are turned on. If you are using an Australian Sim card whilst usin...
Fri, 23 Nov, 2018 at 1:47 PM
Video Geoblocked - Not Available in your Region
If you are receiving an error message regarding geoblocking or wrong region and are outside of Australia, please complete the following steps (If you are lo...
Fri, 23 Nov, 2018 at 2:09 PM
I'm unable to view the stream of a live game - what's happening?
First, please check the following: Check the scheduled time of the live stream to see if it has started Have you signed up at the Watch AFL website ...
Fri, 23 Nov, 2018 at 1:22 PM
How do I update the app on my Apple or Android device?
We'll occasionally send an update your way so that we can ensure the service is always performing at its best. Here's how to update your app: ...
Fri, 23 Nov, 2018 at 1:51 PM
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