The Watch AFL Customer Care team is prepared to support you in the digital age. That means no long phone calls and transfers, everything is handled via one of our digital channels.

Watch AFL: Help & Support

Watch AFL Customer Care recommends that customers search the Watch AFL Help & Support portal prior to reaching out to our Customer Care team. Most likely, you'll find some troubleshooting steps or a quick and easy resolution to fix your issue.

Contacting Watch AFL Customer Care:

The Watch AFL Customer Care team can provide 1:1 support via one of our digital channels below. Remember, the more information you provide via these channels will help our Customer Care agents resolve your query effectively and efficiently.


Web Portal: Submit a ticket via this link

When can I expect a response?

During live coverage: Our Watch AFL Customer Care team will endeavour to respond to your issue with 60 minutes. Our aim is to get you back in the game as soon as possible.

Outside of live coverage: We will aim to respond to your request within 1-2 days

   Note: The Watch AFL Customer Care team works to Australian hours. So, keep in mind that business hours overseas are different to Australian Eastern Standard Time (AEST).

While we're match-fit to meet all of these expectations, in rare times of high volumes, these response times may vary. However, sometimes our email responses can also get caught in spam folders so please check those too.