The Watch AFL Customer Care team is prepared to support you in the digital age. That means no long phone calls and transfers, everything is handled via one of our digital channels.
Watch AFL: Help & Support
Watch AFL Customer Care recommends that customers search the Watch AFL Help & Support portal prior to reaching out to our Customer Care team. Most likely, you'll find some troubleshooting steps or a quick and easy resolution to fix your issue.
Contacting Watch AFL Customer Care:
The Watch AFL Customer Care team can provide 1:1 support via one of our digital channels below. Remember, the more information you provide via these channels will help our Customer Care agents resolve your query effectively and efficiently.
Web Portal: Submit a ticket via this link
Live Chat via the Watch AFL Help & Support page: Live Chat coverage is available during Live games of AFL and is the best tool to contact Watch AFL Customer Care for urgent matters during Live games.
When can I expect a response?
This will depend on when you contact Watch AFL Customer Care, see below:
During Live Coverage: Our Watch AFL Customer Care team will endeavour to respond to your issue with 60 minutes. Our aim is to get you back in the game as soon as possible.
During other business hours: We will aim to respond to your request within 4 hours
Note: The Watch AFL Customer Care team is based in Australia. So, keep in mind that business hours overseas are different to Australian Eastern Standard Time (AEST).
Outside of these periods: We will try our best to respond to your request within 1-2 business days.
Note: While we're match-fit to meet all of these expectations, in rare times of high volumes, these response times may vary.