We recommend that customers search the Watch AFL Help & Support portal prior to reaching out to our Customer Care team. Most likely, you'll find some troubleshooting steps or a quick and easy resolution to fix your issue.

Contacting Watch AFL Customer Care:

The Watch AFL Customer Care team provide support via email and webform. 

Email: [email protected]

Web Portal: Submit a ticket via this link

Please note: If you are an existing subscriber, please include your full name, subscription type (weekly, monthly or annual) and the email address associated with your account so we can resolve your enquiry as quickly as possible.

When can I expect a response?

During live coverage: Our Watch AFL Customer Care team will endeavor to respond to your issue with 60 minutes. Our aim is to get you back in the game as soon as possible.

Outside of live coverage: We will aim to respond to your request within 1-2 days

   Note: The Watch AFL Customer Care team works to Australian hours. So, keep in mind that business hours overseas are different to Australian Eastern Standard Time (AEST).

In rare times of high volumes, these response times may vary.  

Please also check your spam or junk folders for our email responses.