If you are experiencing buffering or skipping, please check your internet connection. We recommend a minimum of 5mbps.
If you are using the website, you can adjust your quality settings slightly within the video player - see below.
- Select the ‘cog’ symbol in the top right corner of the screen
- Select Quality and choose an alternate, lower bitrate
- You may need to try a few different levels to find the best quality for you
- Please note this only applies to web version only and not the apps - for the App, please try using the website instead and adjusting as below
If you're still experiencing issues, please contact our Customer Care team.