If you're receiving a 'Unknown Player Error' error message when trying to watch a downloaded match or show, please take the following steps:

1. Log out of your account on the device you are using
2. Delete your Watch AFL app
3. Re-install the Watch AFL app
4. Log back into your account
5. Re-download your Match/Show 

Please note: If you are an existing subscriber and need to contact Support Staff, please include your full name, subscription type (weekly, monthly or annual) and the email address associated with your account so we can resolve your enquiry as quickly as possible.